Tell people about services

Suicidal behaviour often occurs when a person is in a personal crisis – when they are struggling to cope with difficulty or when something happens that affects them deeply.

At these times, immediate crisis support can help prevent a suicide. Telephone crisis lines, online chat services and services such as drop-in centres, should be promoted with messages that encourage help seeking.

There’s a wide range of services, programs and support groups on suicide prevention in Australia, some national and some state based or local.

If there is a suicide in your town, there are key services available on request for immediate assistance:

Linking community to services

It’s difficult for communities to work out which ones apply to them and how good they are. The action group may want to appoint a single person or small working group to co-ordinate the communication and interaction between the community and service providers. 

This will help create a safety net to ensure vulnerable people get the help they need, when and where they need it, and to support them to be a part of suicide prevention when the time is right.

A good place to start:

  • Your local doctor
  • Local Lifeline centre
  • Local hospital
  • Community health centre
  • Local multicultural community organisation

A good place to start online:

A good place to start on the phone:

  • Lifeline: 13 11 14
  • Suicide Call Back Service: 1300 659 467
  • Kids helpline: 1800 55 1800
  • Mensline Australia: 1300 78 99 78

Work-in-progress checklist

  • What promotion of crisis support services occurs routinely, and to which specific groups?
  • How aware are people of the crisis support services available?

Information you should keep

  • Records of outreach activities and materials
  • Community surveys on awareness of crisis support services